Return Policy

Thank you for shopping at Dilvados! We take pride in providing high-quality wines and spirits to our customers. Please read the following policy carefully before making a purchase.

 

1. All Sales Are Final

Due to the nature of our products (alcoholic beverages), all sales are final. We do not accept returns, exchanges, or provide refunds on any orders once they have been placed and processed. This applies to all products sold through our website.

 

2. Order Cancellations

Once your order has been placed and payment has been processed, it cannot be canceled or modified. Please double-check your order before finalizing your purchase.

 

3. Damaged or Defective Items

While we cannot accept returns or issue refunds for any reason other than product defects, we strive to ensure that your order arrives in perfect condition. If you receive a damaged or defective product, please contact us immediately at info@dilvados.com or +37495190706. You may be asked to provide photographs of the damage, and we will work with you to resolve the issue by either sending a replacement product or providing an appropriate solution.

 

4. Shipping Issues

We are not responsible for any delays, losses, or damages caused by third-party shipping carriers. If there is an issue with the delivery of your order (e.g., delayed or lost shipments), please reach out to the shipping carrier directly using the tracking information provided.

 

5. Order Confirmation

After placing an order, you will receive an order confirmation email detailing your purchase. If you do not receive an email, please check your spam folder or contact us to confirm that your order has been successfully processed.

 

6. Contact Us

If you have any questions or concerns regarding your order, please feel free to reach out to us. We are happy to assist you in any way we can.

Dilvados
Email: info@dilvados.com